Return & Refund Policy

Refund Policy

Effective Date: 01/07/2025

At iNNOVAT PARK LTD, we aim to provide high-quality products and services like Bikroysoft. If you are not satisfied with your purchase, we are here to help. This Refund Policy outlines the process for requesting a refund.


1. Refund Eligibility

You are eligible to request a refund under the following conditions:

  • Defective Product or Service: If you experience technical issues, system failures, or malfunctions that cannot be resolved within a reasonable time after purchase.
  • Incorrect Product: If the product purchased is not as described or is substantially different from what was advertised or expected.
  • Cancellation of Service: If the service is canceled by us due to reasons within our control, a full refund will be issued.


2. Demo Before Purchase

  • Demo Availability:
  • Before making a purchase, you can request a one-time demo of the product. This demo allows you to evaluate the features and make an informed decision about the product. We encourage you to take advantage of the demo to ensure our solution meets your needs.


3. Refund Request Process

  • Claim Period:
  • You have 3 days from the date of purchase to submit a refund request with valid reasons.
  • Claim Verification:
  • Once you submit your refund request, our KYC team will review your claim to verify the details and check if the reasons are valid.
  • Approval:
  • If your claim is approved by our KYC team, we will process the refund promptly.


4. Non-Refundable Items

The following are non-refundable:

  • Setup and Implementation Fees for services that have been initiated.
  • Payment Processing Fees and any other third-party fees charged during the transaction.
  • Subscription Fees for ongoing services unless canceled within the stipulated trial period.


5. Refund Process

To request a refund:

  1. Contact Us via email at innovattpark@gmail.com or call us at +8801771858483.
  2. Provide your order details, including the date of purchase, invoice number, and reason for refund.
  3. Our KYC team will review your claim and, if eligible, initiate the refund process within 7 business days.


6. Refund Method

Refunds will be processed to the original payment method used during the purchase. Please allow up to 7–10 business days for the refund to be reflected in your account, depending on your bank or payment provider.


7. Late or Missing Refunds

If you have not received a refund after the processing time, please:

  • Check your bank account again.
  • Contact your bank or payment provider to inquire about the refund status.
  • If you’ve done all of the above and still have not received your refund, please contact us at innovattpark@gmail.com.


8. Service Disputes

In case of disputes regarding the product or service, please contact our customer support at innovattpark@gmail.com to resolve the issue amicably. We are committed to customer satisfaction and will do our best to address your concerns.


9. Changes to the Refund Policy

We reserve the right to update or change this Refund Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly.


Contact Information:

  • Email: innovatpark@gmail.com
  • Phone: +8801771858483
  • Address: House #20, Road #3/A, Sector: 05, Uttara, Dhaka - 1230. Or, 47/G, Bashbari Road, Mohammadpur, Dhaka